Good questions.
Can't find what you need? Email hello@takeitback.app and a person will write back.
The basics
What is Take it back?
An app that helps you fight back against hospitals, insurance companies, landlords and debt collectors. Snap the letter, get your rights in plain words, send the letter we write, and we track it until it's settled.
Is Take it back a lawyer?
No. We explain your rights and prepare letters you review and send yourself. If your case needs a lawyer, like a court date, we'll point you to real help right away.
Who is it for?
Patients, policyholders, renters and consumers in the US who are up against a bill, denial or notice that feels wrong. We never work for the other side. No legal knowledge needed.
Does it work on my phone?
Yes. It works in any browser on a phone or computer. Nothing to install.
Plans and pricing
What's free?
Up to 3 scans a month, a plain-English summary, general next steps, red flags and the legal aid finder.
What does Premium add?
Every problem in full with the rule behind it, letters written for you, deadline tracking and reminders, reply decoding, your case file and a printable case packet.
How much is Premium?
$9.99 a month or $59 a year, with a 7-day free trial. Cancel anytime.
Do you take a cut of what I save?
Never. You keep 100% of what you save or recover.
Privacy and safety
Is my information safe?
Your documents are stored privately, never sold and never used for ads. You can download or delete everything whenever you like.
Who can see my documents?
Only you. Files are stored in a private bucket tied to your account.
What if my situation is urgent?
Court dates, lawsuits and evictions are flagged at the top with links to free legal help. That's always free.
Questions about your fight
Hospitals & medical bills
Should I pay the bill while I dispute it?
Ask for an itemized bill and a hold on collections first. We'll tell you the deadline on your bill and help you write the request.
What if it's already in collections?
You can still dispute it. Collectors have to prove the debt, and medical debt has extra credit reporting protections.
Insurance companies
How long do I have to appeal?
Usually 180 days from the denial for an internal appeal, but plans vary. We'll pull the date from your letter.
What if my appeal is denied too?
You can usually ask for an external review, where an outside doctor decides. We'll help you write it.
Landlords
What if I get an eviction notice?
We flag it right away and point you to free tenant help near you. Eviction deadlines are short, so please act quickly.
Can I take my landlord to small claims?
Often, yes. Your case packet gives you everything organized to file.
Debt collectors
Should I pay a small amount to make them stop?
Not before you know more. In many states a payment can restart the time limit on an old debt.
What if they're suing me?
Don't ignore it. We'll flag the court date and point you to free legal help right away.
Still unsure? Try it free.
Scan one letter and see what we find.